Multilingual Customer Service with Neural Machine Translation

Incident Management, Answers & Chat in Your Customers' Native Language

Auto-translate knowledge bases, FAQs, and technical documentation


Enable call-center agents to support customers globally with multi-lingual chat


Automatically translate Incident chains for customer support agents


Empower super users to empower global users with translation of forum comments



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Reduce Your Calls, Reduce Your Cost

Your highest support cost is tied to high call volume due to the inability to service global customers in their native language. Decrease call volume by increasing self-support success by enabling your customer portal or support center to display answers to customer queries in their native language--no matter what the source language. Language translations happen on the fly in 50+ languages so customers can find what they need without calling in.

Also available for the Oracle Service Cloud Dashboard

We're trusted by Cisco, Adobe, Ford, Apple, Symantec and the U.S. Intelligence community. 50 years ago, during the Cold War, we set out to translate terabytes of Russian to English for the Air Force. Today, our tech is deployed by captains of industry to eliminate barriers across language, device, channel and border.

Turn Your Support Agents into Language Superheroes

Enable your customer portal (support center) to display answers to customer queries in their native language no matter what the source language originally was. Language translations happens on the fly in up to 50 languages.

INFORMATION SECURITY

Your private data stays private. Translations occur behind your firewall, without ever leaving your network, preventing data leakage and ensuring compliance.

REDUCE SE COSTS

Support clients more efficiently. With the ability to communicate in any language in real-time, you can transform your support agents into language ninjas, and potentially reduce SE costs by 37%.

BRAND FEATURES

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SUPPORT MULTIPLE LANGUAGES

Make support accessible to customers all over the globe. Scale customer service into new regions by supporting additional languages in chat, call centers and knowledge bases.

REAL-TIME TRANSLATIONS

Quickly translate large volumes of content. SYSTRAN's scalable architecture delivers fast translations, turning your knowledge base into a remarkable Multilingual content factory.

Learn how SYSTRAN can seamlessly transform your customer support into a global operation capable of communicating in any language, at any time.

Delight your international users.

TESTIMONIAL

ORACLE

"The ability to have access to all relevant business services and information from one site is what Oracle.com is all about" said Mark Jarvis, chief marketing officer at Oracle® Corp. "By offering SYSTRAN's foreign language translation services as a portlet on Oracle.com, users will be able to easily access and accurately translate foreign language documents to enable real-time multi-lingual dialog all from their business home page."

Certified Oracle Gold Partner

Trusted by Adobe, Cisco, Ford

NEXDEF

"It has been an honor working cooperatively with SYSTRAN, the leading enterprise for multi-lingual machine translation. SYSTRAN's solution is currently being effectively utilized in a Big Data Processing system for the Republic of Korea's National Defense and Intelligence Agency, Logistic Management, and Allied Forces Operation. The ever-growing technological skills of SYSTRAN is an asset to the Republic of Korea's national defense"

HeeByung Yoon, Secretary General/ Nexdef
(Next Defense Forum)

FORD

"Our vision at Ford is people working together as a lean, global enterprise to make people's lives better through automotive and mobility leadership. Since 1998, SYSTRAN has helped us turn that vision into a reality through technology that enables us to better serve our global customers, employees, investors, dealers, suppliers and communities."

Technical Specialist, Artificial Intelligence,
Ford Motor Company

SK TELINK

"Thanks to SYSTRAN we have been awarded NCSI* (2 Consecutive years, Ranked first in International Direct Dialing Service). Adopting SYSTRAN's solution enabled us to help our customers who face challenges when calling other countries due to the language barrier."
[*National Customer Satisfaction Index]

Sean Kim, SK Telink

PSA PEUGEOT CITROÊN

"Users really welcomed the language tools introduced onto our Intranet Portal, as shown by the regular increase of the number of requests made. Now thanks to SYSTRAN APIs, we can cater to more business-specific applications, expressed, for example, by R&D. SYSTRAN also allows our language resources to be shared, which is a real bonus."

Pascal Martineau, Peugeot Citroën

DASSAULT FALCON

"Today, thanks to SYSTRAN, we have an operational, easy-to-use translation tool. In addition, SYSTRAN's customization effort means we benefit from quality translations that accommodate the vocabulary specific to our business. This additional level of working comfort is much appreciated by our service technicians."

Samuel Nouiller, Dassault Falcon Service

MSIP

"MSIP supports local software companies in various ways for their global expansion. Established in 1968, SYSTRAN has been leading the machine translation market with its outstanding software technology. We support SYSTRAN.io and hope it serves as an impetus for SYSTRAN to be a truly global software professional."

Jae Yu Choi Vice Minister / Ministry of Science,
ICT and Future Planning

KINGSOFT

"With 200 million users worldwide, we were looking to take our loyal customer's experience to the next level. Thanks to SYSTRAN, we have created a new business model, which has highly contributed to our goal of improving service quality. We have no doubt that SYSTRAN will continue providing innovative solutions."

Leo Du, Kingsoft

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